Return & Refund
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At [Easy Walk], we want our customers to shop with confidence. If you are not fully satisfied with your purchase, you may return it under the conditions below.
1. Return Period
- Products can be returned or exchanged within 7 days of delivery.
- After 7 days, returns and refunds will not be accepted.
2. Condition of Returns
- Items must be unused, undamaged, and in their original packaging.
- Any product showing signs of wear, misuse, or damage will not be eligible for return.
3. Refund Process
- Once we receive and inspect the returned product, a refund will be processed to your original payment method (or as store credit, if applicable).
- Delivery/shipping charges are non-refundable. Refunds apply only to the product price.
4. Exchange Policy
- Customers may exchange for another product of equal or higher value (by paying the difference).
- Exchanges are subject to stock availability.
5. Return Shipping Costs
- Customers are responsible for the return shipping charges, unless the product received was defective or incorrect.
- In case of a defective or wrong product, we will cover the return cost.
6. Non-Returnable Items
- Customized or personalized walking sticks cannot be returned or refunded.
7. Contact Us
To initiate a return or refund, please contact us within 7 days of receiving your order:
- Email: [easywalk0008@gmail.com]
- Phone/WhatsApp: [03706269873]